Sylvia Jones is the founder and president of Kindness and Manners Etiquette Coaching Services.  She received certification through the American Academy of Etiquette. Additionally, she holds a Bachelor of Science in Corporate Communications and has a diverse professional background.  From planning countless events around the world as an event planner for organizations like Yale University and United Way to being a professional singer, as well as a mentor to teens and adults, Sylvia is a consummate communicator.  Her caring, personal presence and witty demeanor are engaging to her clients and audiences.  Using the many tools in her toolbox, she offers customized, robust manners classes to youth and adults - free of judgment and criticism.